GenXenon wants you to be satisfied with your purchase. If you need to return an item, our 30-Day Return Policy provides a straightforward way to do so, subject to the terms and conditions below.
Items may be returned within 30 days of the original purchase date.
To be eligible for a return, the item must be returned in its original, unused, and resalable condition, including all original packaging, accessories, hardware, documentation, and other components supplied with the product.
Items that have been installed, used, modified, damaged, or otherwise altered may not qualify for a full refund and may be subject to a restocking fee or may be rejected entirely.
Return shipping costs are the responsibility of the customer and are not refundable, except where required by applicable law or where GenXenon determines that the return is the result of an error by GenXenon or a defective product covered under the applicable warranty.
Original shipping charges paid at the time of purchase are generally non-refundable.
Products returned in a condition other than their original unused condition may be subject to a restocking fee.
A restocking fee may apply when an item has been:
The amount of any applicable restocking fee will be determined based on the condition of the returned product and the cost necessary to restore it to resalable condition.
Products that are defective, malfunctioning, or stop working are not necessarily treated as standard returns.
If an item is not working, customers should contact GenXenon before returning the product. The issue may qualify for warranty service, repair, or replacement under GenXenon's Lifetime Limited Warranty.
GenXenon may request photographs, videos, diagnostic information, vehicle information, installation details, or other information to determine whether the issue is covered by the warranty.
Damage caused by improper installation, water or moisture, modification, misuse, vehicle-related electrical problems, or other excluded conditions is not covered by the warranty.
If you receive an item that is damaged, incorrect, incomplete, or different from what you ordered, please contact GenXenon as soon as possible and before installing or modifying the product.
GenXenon may provide instructions for returning the item and, when appropriate, provide a replacement or refund.
Customers should contact GenXenon before sending a return.
Unauthorized returns may be delayed, refused, or returned to the customer at the customer's expense.
GenXenon may require the original order number, proof of purchase, photographs, or other information before authorizing a return.
Once a returned product is received and inspected, GenXenon will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The amount refunded may be reduced by applicable restocking fees, non-refundable shipping charges, or other amounts permitted under this policy and applicable law.
Refund processing times may vary depending on the payment method and financial institution.
Customers are responsible for confirming that a product is compatible with their vehicle and intended application before purchase and installation.
Returns based on incorrect product selection are subject to the standard 30-day return policy, including applicable return shipping costs and potential restocking fees.
Certain products may be designated as final sale or non-returnable due to their nature, condition, customization, or other applicable restrictions. Any such restrictions will be disclosed on the applicable product listing or at the time of purchase.
GENXENON RESERVES THE RIGHT TO INSPECT ALL RETURNED PRODUCTS AND DETERMINE WHETHER THE RETURN MEETS THE REQUIREMENTS OF THIS POLICY. SUBMISSION OF A RETURN REQUEST DOES NOT GUARANTEE A REFUND.
GENXENON IS NOT RESPONSIBLE FOR PRODUCTS LOST OR DAMAGED WHILE BEING RETURNED BY THE CUSTOMER. CUSTOMERS SHOULD USE APPROPRIATE PACKAGING AND A TRACKABLE SHIPPING METHOD WHEN RETURNING PRODUCTS.
THIS RETURN POLICY DOES NOT LIMIT OR REPLACE ANY WARRANTY RIGHTS OR OTHER RIGHTS THAT CANNOT LEGALLY BE WAIVED OR LIMITED UNDER APPLICABLE LAW.
For products that are defective or no longer functioning, please contact GenXenon before returning the product so that we can determine whether the issue qualifies for warranty replacement or other warranty service.
GenXenon reserves the right to modify this policy from time to time, subject to applicable law.